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Terms & Conditions

Terms & Conditions

Ticketing Policy

How to Buy
Our Box Office has several methods of booking and payment available, tickets may be purchased:

In person
Tickets may be purchased in person from our Box Office situated on the South Stand side of the Stadium.

Normal Box Office Opening Hours are as follows:

Monday – Friday: 9am – 5pm
Saturday Home Matchday: 9am – Halftime (in person); 9am – 1.30pm (telephone) and for 10 mins after final whistle

Saturday non Matchday: 9am – 2pm

Please check www.sufc.co.uk for ad hoc opening hours during public holiday periods.

Please note that unfortunately we are no longer able to accept cheques as a method of payment.

Telephone
Tickets can be purchased via our direct ordering line using all major debit and credit cards. A £1 booking fee is charged per transaction on all telephone sales, call 0114 2537 200.

Online
Tickets may also be purchased online 24 hours a day, seven days a week. A £1 booking fee per transaction is charged on all online ticket sales.

Ticket Collection
Tickets will be posted out until 2 days before the match, after this they will be held for collection.

Our Ticket Collection Point opens 2 hours before kick off on match day. Customers will be asked to produce their booking reference number and debit/credit card with which the transaction has been made.

Concessions
Concessionary tickets will be available in all areas of the ground to supporters who fall into the following categories:
Seniors aged 60 or over
Juniors under 18
Young Adults under 22
Students in full time education, on production of a valid Student Card (Not available online)
Disabled persons, upon production of the relevant DLA proof (Not available online)

Disabled Facilities
Details of the facilities we provide for disabled supporters appear on our website in the Customer Charter 'Facilities for the Disabled' please click here to view.

John Street Family Stand/Pukka Pie Family Corner

These stands are designated family areas and only adults with an accompanying junior are permitted.
A maximum ratio of 2 adults to 1 child is allowed.

Refunds Policy
For individual match tickets the club will refund the full cost of the ticket providing the ticket is returned prior to kick off.

Tickets returned after kick off will not be refunded or exchanged

Abandoned Football League Games:

If a game is abandoned after spectators have entered the ground but before kick off, ticket holders are entitled to free admission to the rearranged fixture.

If a game is abandoned after kick off spectators are entitled to half price admission to the rearranged fixture.

Membership
Sheffield United operates a membership scheme, including Junior Blades membership, which allows members to purchase match tickets at reduced rate. Full details appear on the web site.

Away Matches
From time to time the Club may receive a restricted allocation of tickets for its away matches where it believes demand will exceed supply.

In this instance the Loyalty Points Scheme will be used to allocate tickets to season ticket holders and members first. The Club will advise supporters through the web site and match programme on the priority policy for the match in question. Tickets may be limited to a specific number per person.

Restricted View Seating
The club will detail on match tickets those seats that have a restricted view. These seats will only be sold when no others are available.

For season ticket terms & conditions, please click on the following link: Terms and Conditions